318i Privacy Policy – How We Protect Your Information
318i takes the privacy of every user in Malaysia seriously. This Privacy Policy clearly outlines the types of information we collect, how it is used, how it is protected, and your rights as a user to access or delete that data.
Last updated: 2026. Contact us at [email protected] for any privacy-related enquiries.
Information We Collect from You
Account & Personal Information
When you register a 318i account, we collect basic information such as your full name, email address, phone number, and date of birth for identity verification purposes. This information is required to ensure your account is legitimate and secure, and to comply with applicable legal requirements in Malaysia.
We also store your login credentials (username and hashed password), as well as any profile information you update from time to time.
Device, Browser and Usage Information
When you access the 318i platform via smartphone or computer, we automatically collect technical information including device type, operating system, browser type, IP address, time zone, and screen resolution. This data helps us optimise the platform's display for the best experience across all devices.
Usage data such as pages visited, time spent on the platform, game types played, and betting patterns are also recorded in aggregate for service improvement purposes.
Payment Information in MYR
All financial transactions on 318i are conducted in MYR (Malaysian Ringgit). We maintain records of your deposits and withdrawals, including the amount, date, payment method (DuitNow, GrabPay, or bank transfer), and transaction status. We do not, however, store your full card number, bank account number, or banking password in our systems.
Cookies and Tracking Data
318i uses essential technical cookies to keep the platform running smoothly, including maintaining your login session and saving your language preference. We also use analytics cookies to understand how users interact with the platform so we can improve the experience. You can manage your cookie settings through your web browser, though this may affect certain platform features.
How Your Information Is Used
318i uses the information collected solely for legitimate purposes directly related to the operation of the platform. The key purposes for which your data is used are as follows:
- Account verification and security – ensuring that only you can access your account and preventing unauthorised access;
- Transaction processing – accurately and promptly verifying deposits and withdrawals in MYR;
- Platform improvements – analysing usage patterns to improve stability, speed, and the overall experience;
- Service communications – sending important notifications relating to your account, transactions, or policy updates;
- Legal compliance – meeting reporting and verification requirements set out under Malaysian law;
- Customer Support – enabling the 318i support team to provide more accurate and efficient assistance.
318i does not use your data for third-party marketing purposes without your explicit consent.
Sharing Data with Third Parties
318i does not sell, rent or disclose your personal information to any third party for commercial purposes. However, there are limited circumstances where data may need to be shared:
- Payment processors – we work with approved payment providers (such as DuitNow and banking partners) to process your transactions. They receive only the minimum information necessary;
- Legal authorities – where required by court order or a lawful request from a Malaysian enforcement agency;
- Technical service providers – companies that support platform operations such as server hosting or cybersecurity services, bound by strict confidentiality agreements.
All third parties handling 318i user data are required to meet security and confidentiality standards equal to or higher than our own.
Your Data Storage and Security
318i stores user data on servers protected by multiple layers of security. All data transmitted between your device and the 318i platform is encrypted using industry-standard security protocols. Access to user data within our internal systems is restricted to authorised personnel with a legitimate operational need.
Your account information is retained for as long as your account remains active. Following account closure, core data is kept in accordance with Malaysian legal requirements for the stipulated period before being securely deleted. Financial transaction data is retained for longer to meet audit and reporting obligations.
While we take all reasonable precautions, no digital security system can guarantee absolute protection. Users are encouraged to play their part by using strong passwords and keeping their login details private.
Your Rights as a 318i User
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via live chat or by emailing [email protected]. We will respond within 14 business days.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account profile settings on the 318i platform.
You may request the deletion of your account and personal data. Deletion will be carried out subject to data retention requirements mandated by law. Once the mandatory retention period has elapsed, your data will be permanently removed from our systems.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
318i reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, legal requirements or new technologies. Any material changes will be communicated to registered users via in-platform notifications or email. The "Last Updated" date at the top of this page reflects the latest version in effect.
Continued use of the 318i platform after any such changes constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please reach out to the 318i team via:
- Email: [email protected]
- Live chat: available 24/7 within the platform
- Pages FAQ for quick answers to common questions
We are committed to responding to all privacy-related enquiries within 3 to 5 business days.
Your Data is Safe with 318i
We put your privacy first at every step. Register an account today and enjoy a Malaysian entertainment platform you can trust.
Privacy support: [email protected] | 24/7